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FAQ

You have a question about the hotel, about your reservation or about your future stay?
Your answer is maybe here! If this is not the case, do not hesitate to get in touch by telephone or e-mail.

The hotel

Do you have parking?
Yes, we have free private parking for residents.

What is the difference between a Charm Room and a Luxury Room?
Our Luxury rooms are bigger than the Charmes rooms and offer you more welcome products.

Do you have family or communicating rooms?
Yes, at the farmsteads and at the cottage.

Do you have smoking rooms?
No, but smokers will be able to satisfy their craving in the hotel park.

Are all rooms equipped with a safe?
No, our rooms are not equipped with safe.

Can I request an extra bed in my room? How much will it cost me?
Yes, subject to availability, you can request an extra bed in your room (only Luxury category) at the time of booking. The price is € 30 per night.

I have a baby, does the hotel have adequate facilities?
Yes, we can provide a cot and a bottle warmer on request and subject to availability.

Is the hotel suitable for people with reduced mobility?
Yes, we have a room for people with reduced mobility, however there are stairs to get to the restaurant.

Do you have a lift?
No, as the hotel is an 18th century castle, it does not have a lift. However, it is possible to stay at Les Fermettes or the Cottage on the ground floor.

Can I eat at the hotel?
Yes, the hotel has a restaurant: the Najeti Restaurant le Berthier, open at night.

The prices

Is breakfast included in the price?
No, when you book a room, breakfast is not included but can be booked separately from the room in the same order. However, you can also book one of our special offers, all of which include breakfast.

Are taxes included in the price?
No, the city tax is not included in the rate. The tourist tax is 1 Euro, per adult and per day.

Are the rates and availabilities the same if I book on site or by phone?
Yes, there is no difference in price or availability depending on whether you book by phone or on our website.

The reservation

Why do you need credit card information?
The banking information is only used as a guarantee in case you do not come or cancel late.

When and how will I pay for my stay?
You pay at the end of your stay, with the means of payment you want: credit card, check-holiday, cash.

I have not received a booking confirmation. How to do ?
We send a confirmation email to each booking. However, if you have not received this email after 15 minutes of your booking, please check your junk mails. If the mail is not there either, do not hesitate to call.

What are the cancellation terms?
You can cancel your reservation for free up to 48 hours before your stay.

How can I change or cancel my reservation?
You can always manage your booking at the bottom of the site, by clicking on the "Manage my reservations" link in the "Practical links" section. Your reservation number will be requested.

The stay

What are the departure and arrival times?
The arrival is from 16 hours and departure until 12 hours.

Do you have luggage storage?
No, but it is possible to leave your luggage at the reception if you arrive earlier by warning us.

Do you accept pets? What is the price ?
Yes, we like animals and accept them on a leash in the hotel and restaurant. The price is 20 € per night and per animal.

Do you have an internet connection at the hotel? Is it free?
Yes, the property offers free wifi.

What to do in case of a forgotten object in my room?
You can contact our team who will send you the forgotten item in exchange for shipping costs.